Terms and Conditions
Workshops and Courses
Half and One Day Workshops and Courses
Payments We require either full workshop fee or a deposit payment at the time of booking. Each workshop will specify the deposit required if applicable. If the booking is within 14 days of the workshop or course date then the full fee will be payable at time of booking.
Refunds & Transfers: We are happy to refund or exchange a workshop up to 7 days before the published date. Within 7 days, whilst we are happy to transfer you to another workshop of the same value, we unfortunately cannot offer a refund. If, however, the cancellation is within 72 hours of the workshop we are unable to refund or transfer as we will have ordered the materials.
Evening courses and two, three, four and five day courses
Deposit payments: We require either the full course fee or a deposit payment within 14 days of a booking being made. If the booking is within 14 days of the workshop or course date then the full fee will be payable at time of booking.
Refunds & Transfers: We are happy to refund or exchange an evening course or course of two or more days up to 14 days before the published start date. Within 14 days we are happy to transfer you to another course of the same value, but cannot offer a refund. If however, the cancellation is within 72 hours of the start date we are unable to refund or transfer as we will have ordered the materials.
If you are unable to attend one of the sessions on an evening course once the course has started we are unable to refund or replace the session missed.
Payment can be made online using PayPal, Credit or Debit Card. If bookings are made via the telephone we can accept credit or debit card payments.
Cancellations by us
We reserve the right to amend or cancel courses.
If the course or workshop does not have the minimum attendance levels we reserve the right to cancel the course/workshop.
If we cancel the course/workshop we will endevour to give you at least one week's notice and you will have the option to transfer to an alternative course/workshop or have a full refund of the fees.
Postponement by us
If a class is postponed for reasons such as staff illness we will make every reasonable effort to reschedule the class and let you know as soon as possible.
Materials and Equipment
The course/workshop fee includes the cost of materials and flowers unless otherwise stated.
Unless stated otherwise for the specific course/workshop the facilities are only available for use during the course/workshop hours.
Refreshments will be provided as specified on the workshop/course information email you will receive.
You will be advised of the course/workshop location in your booking confirmation. Please be advised that the course locations may occasionally change due to operational reasons.
Gift Vouchers are non-refundable
Tools and Starter Kits
We will inspect everything carefully before it leaves us to make sure it's of high quality. We also do our utmost to package and protect everything so that it doesn't get damaged on its way. However, if you do have a problem, here is what to do:
Please either phone on 01223 655661 between 9am and 5pm, Monday to Friday or email firstname.lastname@example.org
otherwise write to:
The Cambridge Flower School
Cambridge CB22 7ZE
If we sent you something you hadn't ordered and which was not a substitute item (see below), please contact us within 14 days informing us of the problem. You can return it within 28 working days unused in its original packaging and you will not be charged.
Damaged In Transit
If your purchase is damaged in transit, please contact us within 14 days informing us of the problem. You can return it within 28 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging.
Damaged or Defective Goods
If you receive a product that is defective, please contact us within 14 days informing us of the problem. You can return it within 28 days and either get a replacement or a refund.
VAT is included in all the courses, workshops and products.
VAT no: 224685889